Terms of Service

• "Company," "we," "our," or "us" refers to Tinker Citadel LLC.
• "Services" refers to our websites (including tinkercitadel.com and logcec.com) and all products built and maintained by Tinker Citadel LLC — including LogCEC in all versions, whether delivered via web browser, desktop app, mobile app, or any other format.
• "You" or "your" refers to the person or organization that owns an account with one or more of our Services.

1. You are responsible for keeping your account and password secure, and for ensuring any users on your account do the same. We are not liable for any loss or damage caused by a failure to maintain account security. We recommend enabling multi-factor authentication or passkeys.
2. You are responsible for all content posted and all activity that occurs under your account — including content posted by and activity of any users, agents, or bots.

1. You must be at least 18 years old and able to form a binding contract to create an account or use the Services. The Services are intended for licensed or credentialed professionals and are not directed to children.
2. You are responsible for ensuring that your use of the Services complies with the rules of your licensing board or other governing authority, your employer's policies, and any laws or professional obligations that apply to you.

1. Free plans are genuinely free — we will never ask for a credit card to use them.
2. Paid plans that offer a free trial will have the trial length set at signup. After the trial ends, you must pay in advance to continue using the Service. If you don't pay, we'll freeze your account until payment is made. Accounts frozen for an extended period will be queued for auto-cancellation. See our Cancellation Policy for details.
3. Upgrading from a free plan to a paid plan: your card is charged immediately and your billing cycle starts that day. For other upgrades or downgrades, the new rate takes effect at the start of your next billing cycle.
4. We use a third-party payment provider, Paddle, as our merchant of record. Paddle processes your payment, acts as the seller of record for your purchase, and calculates and collects any applicable sales tax or VAT at checkout where required. Listed prices may not include taxes.
5. Except where a refund is required by applicable law — including any statutory cancellation or "cooling-off" rights you may have as a consumer — payments are non-refundable. If you believe you are entitled to a refund, contact us and we will review your request.

1. You are solely responsible for canceling your account. Instructions are in our Cancellation Policy. A cancellation request sent by email or phone is not treated as a cancellation.
2. When you cancel, your content becomes immediately inaccessible and is permanently deleted from our active systems, logs, and backups within 60 days. This cannot be undone. Export any data before canceling — see the export tools in your LogCEC settings.
3. If you cancel before the end of your current paid billing period, the cancellation takes effect immediately and you will not be charged again.
4. We reserve the right to suspend or terminate your account and refuse future use of our Services at any time, for any reason. Suspension means you and your users cannot access the account or its content. Termination means your account and all its content are deleted. We also reserve the right to refuse service to anyone at any time.
5. Abuse of any Company employee or officer — verbal, physical, written, or otherwise, including threats — will result in immediate account termination.

1. We reserve the right to modify, temporarily suspend, or permanently discontinue any part of our Services at any time, with or without notice. This may happen because a feature becomes technically difficult to maintain, we redesign part of the product, or we stop accepting new signups for a product.
2. We may change our pricing at any time. When we do, we try to exempt existing customers. If we change prices for existing customers, we'll give at least 30 days' notice via the email address on your account and may also post a notice on our websites or within the affected Services.

1. You use our Services at your own risk. We provide them on an "as is" and "as available" basis, meaning we make no guarantees about uptime or fitness for a particular purpose. We don't offer formal service-level agreements, but we take uptime seriously. Check our status page for current Service status.
2. If your usage significantly exceeds the average for our customers, we may temporarily disable your account. We'll contact you before doing so, except in rare cases where your usage is actively degrading performance for other customers.
3. We encrypt all data transmitted between our Services and the public internet. In rare edge cases, data may travel through our internal network unencrypted.
4. You agree that Tinker Citadel LLC may process your data as described in our Privacy Policy and for no other purpose. Our staff may access your data only in the following limited situations:
   • To help with a support request. We'll ask for your explicit permission before accessing your account.
   • To fix a process error. If an automated process fails partway through, we may need to look at a minimum amount of data to resolve it.
   • To protect Tinker Citadel LLC. We review logs and metadata to maintain security. We may also access accounts when investigating reported abuse.
   • When required by law. As a U.S. company with infrastructure in the U.S., we only share customer data if required by a legally binding U.S. government order or under the federal Stored Communications Act. If a non-U.S. authority requests data, we refuse unless the U.S. government compels us through an established mutual legal assistance treaty. In a tax audit, we share only the minimum billing information required.
5. We use third-party vendors and hosting partners for the infrastructure needed to run our Services. A list of subprocessors that handle personal data is available upon request.
6. Under the California Consumer Privacy Act (CCPA), Tinker Citadel LLC is a "service provider" — not a "business" or "third party" — with respect to your use of our Services. This means we process your data only for the purposes you signed up for, as described in these Terms and our Privacy Policy. We do not use, retain, disclose, or sell your data for any other commercial purpose without your explicit permission. You agree to comply with your own CCPA obligations and not use our Services in a way that violates those regulations.

1. All content posted to the Services must comply with U.S. copyright law.
2. You grant us a limited license to use content you and your users post, solely to provide the Services to you. We claim no ownership over that content — it remains yours.
3. We don't pre-screen content, but we reserve the right (though not the obligation) to remove any content available via the Services, at our discretion.
4. Tinker Citadel LLC and its licensors own all rights in the Services themselves, including all intellectual property. Using our Services does not give you any ownership rights in them. You may not copy, duplicate, or reuse any HTML, CSS, JavaScript, or visual design elements without our express written permission. Using our logos for promotional purposes also requires written permission. We may revoke any permissions if you violate these Terms.
5. You agree not to reproduce, resell, or otherwise exploit any part of the Services — or access to them — without our express written permission.

If you believe content available through the Services infringes your copyright, send a notice with the details required by the Digital Millennium Copyright Act (DMCA) to logcec@tinkercitadel.com, and we will respond as required by law.

LogCEC is a tool to help you organize and track continuing education. It is not a substitute for your own recordkeeping and is not a guarantee of compliance. You are solely responsible for confirming your continuing-education requirements, and your compliance with them, directly with your licensing board or other governing authority.

1. LogCEC uses automated processing, including artificial-intelligence models, to read uploaded certificates and forwarded documents and to estimate values such as completion dates, credit hours, categories, and providers. This extraction may be incomplete or inaccurate. You are responsible for reviewing the extracted data and correcting it before relying on it.
2. Reporting-cycle calculations, progress totals, deadlines, and generated reports are provided for your convenience and may not reflect the exact rules, rounding, carry-over, or category requirements of your jurisdiction.
3. We do not submit credits to, or communicate with, any licensing board on your behalf unless a feature expressly says so. Generating or exporting a report does not file it with anyone.
4. To the maximum extent permitted by law, Tinker Citadel LLC is not responsible for missed deadlines, rejected or disallowed credits, lapsed or disciplined licenses, or any other consequence arising from your reliance on the Services. Always keep your original certificates.

Tinker Citadel LLC is not liable to you or any third party for any damages arising from your use of the Services, inability to access data, unauthorized access to your data or account, actions of other users, or any other consequence related to these Terms or our Services.

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Informal resolution first

Before starting an arbitration, you and Tinker Citadel LLC agree to try to resolve the dispute informally for at least 30 days. Send a written notice describing the dispute and the relief you seek to logcec@tinkercitadel.com (we will send ours to the email address on your account). Completing this 30-day process is a requirement that must be met before either party may begin arbitration, and the deadline for bringing any claim is paused while it runs.

Binding individual arbitration

Except for the carve-outs below, any dispute that is not resolved informally will be settled by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitrator decides all issues, except that a court decides whether the class-action waiver below is enforceable. Judgment on the award may be entered in any court with jurisdiction.

Carve-outs. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in New York, New York to protect its intellectual property or confidential information; you consent to personal jurisdiction in those courts for that purpose.

Class-action waiver

You and Tinker Citadel LLC agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding, except under the mass-arbitration process below.

Mass arbitration (bellwether process)

If 25 or more similar arbitration demands are filed by or with the coordination of the same or coordinated counsel, the demands will be administered in staged batches rather than all at once. The parties will first arbitrate a small number of "bellwether" cases (for example, up to 10) while the remaining demands are stayed. After the bellwether cases conclude, the parties will use the outcomes — with the help of a mediator if needed — to try to resolve the remaining demands; any that remain unresolved then proceed in further batches under the same process. Filing and administrative fees are assessed per batch, not per individual demand.

Fees and frivolous claims

Each party bears its own fees and costs except as the AAA rules or applicable law require otherwise. If the arbitrator determines that a claim, defense, or filing was frivolous or brought for an improper purpose (measured by the standard of Federal Rule of Civil Procedure 11(b)), the arbitrator may award the other party its reasonable attorneys' fees and costs.

Your right to opt out

You may opt out of this arbitration agreement and the class-action waiver by emailing logcec@tinkercitadel.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out affects only this "Governing Law and Arbitration" section; the rest of these Terms still apply, and disputes will then be resolved by the state and federal courts located in New York, New York, which will have exclusive jurisdiction and venue.

Consumer rights

Nothing in this section limits any mandatory consumer-protection or dispute-resolution rights you have under the laws of your country or state of residence.